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Return Policies
  Returns / Exchange Policies:
Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged free within 5 days of delivery. We will issue a gift card equal to the purchase price (less shipping and prepaid label charges) that can be used toward a future purchase.

Please note that due to the fact that every collar / leash and crystal harnesses are hand made, we do not cover sizing mistakes on your part. We do not refund or exchange any custom / hand made items such as furniture and pet clothing. Please see item descriptions for further details.

You must have prior authorization before returning items for an exchange. You will need to contact us by email within 5 days of delivery. Any items(s) to be returned must be packaged in a box and must be in brand new condition - no exceptions. To request an exchange, please contact customer service by clicking on the contact us link (above right), and choose "exchange request" from the drop down menu.

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