Dog Collar Fancy is an Upfront Merchant on TheFind. Click for info.

Return to Help Index
Guarantees
Return Policies
 
To be sure you order correctly, see the SIZING INSTRUCTIONS on the left menu. Yes! We do exchanges! Returns / Exchange Policies: We want you to be happy with each and every purchase with us. If you are unhappy with the item(s) you purchased for any reason, we are happy to issue store credit for the cost of your purchase (less shipping charges) upon return of the original product(s). Your store credit can be used on anything in our store for up to 1 year. Due to the fact that all of our products are made to order, we do deduct 20% for a restocking fee.

Store Policies on Exchanges: You must have prior authorization. You must contact us (see below) within 5 days of delivery. We will assign an RMA number for your item to be exchanged. Your return has 10 days from the date of approval to arrive at the designated shipping warehouse location. NOTE: Items to be exchanged must be in absolutely brand new condition and must be packaged in the same manner your order was shipped to you - with tissue paper - in a BOX - No Exceptions. We are not responsible for damage caused due to items not being properly packed for shipment.

Items ineligible for Exchange: There are no exchanges on damage due to rough play, clearance or custom color choice items or pet clothing. If it is a manufacturer defect, of course we will cover all costs. Be sure to follow our care instructions to keep your item like new. See below and follow the instructions to process an exchange. There are no returns / exchanges on wholesale orders unless it is a manufacturer defect. Please contact customer service by email with any questions or to request an exchange.
Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.